Replacement & Refund Policy

 

Fresh flower orders

• The cancellations of orders are NOT accepted.
• If any cancellation of order is done under the consent of Hahahaflorist, a 5% admin fee will be charged to the customer before refund.

 

Gift & Lifestyle items

If there is a legitimate reason for a refund request, such as damage. Exchange with receipt is allowed within 7 days (for the same item, and where still available) for products are:

• Damaged at the time of delivery
• Shipped in wrong item

 

To replace an item described above, you must retain the sales invoice and notify us by email at [email protected] WITHIN 7 days from the date of delivery of the goods to you specifying the reasons for the exchange.

*Please note return product must be in original and completed packaging as sold.

*We will arrange cash refund if the replace items are out of stock.

*Masks are non-refundable item due to the hygiene concerns.

*If any cancellation of order is done under the consent of Hahahaflorist, a 5% admin fee will be charged to the customer before refund.

 

 

Classes

• The cancellations are NOT accepted but a replacement person is welcome to join to the class.
• The application of the certificate is NOT applicable if the replacement person is not completed for all lesson in same level.
• If any cancellation of order is done under the consent of Hahahaflorist, a 5% admin fee will be charged to the customer before refund.